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Provider support manual:

Section 13 Further information

Further information

There is a reference page at the back of this document with all the related hyperlinks to the documents and webpages that are referred to throughout this document. Each item contains a hyperlink to the relevant webpage or document.

Support available

There are several sources of support available to you including the ESFA service desk and the feconnect forum: see below for details

Service desk

You can contact the service desk at:

The team can support you with a range of queries, including queries about:

  • The FIS and the ILR Learner Entry tool

  • Data collection processes and reports, including the Provider Funding Report (PFR)

  • Achievement rates and minimum standards/minimum levels of performance reports

  • National and official FE statistics, including the Statistical First Release (SFR) on post-16 education

  • Access to the online service, including permissions, super users and passwords

  • Services on the online service, including data collections and searching for learning aims

  • ILR data

  • Fundability and validity of qualifications for post-16 education and training

The service desk is open:

  • Monday to Thursday - 08:30 to 17:00

  • Friday - 08:30 to 16:00

  • Christmas Eve - 08:30 to 13:00

Please note the service desk is open until 18:00 on ILR return days.


Feconnect is the ESFA’s online network for those working with data in the Further Education and skills sector. It is a forum for you to talk to colleagues about funding or data issues and help each other resolve queries.

By registering as a feconnect member, you will be able to post questions or comments.

If you have any queries about feconnect, please email: fe.connect@education.gov.uk